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Medical Program Assistant

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Business Title: Medical Program Assistant

Official title: Medical Program Assistant (HS009)

Qualifications:

Preferred experience:

  • Proficiency with computers and technology
  • Experience with Microsoft products and electronic health record scheduling software Administrative experience in a healthcare setting
  • Knowledge of medical terminology Customer service experience
  • Ability to interact with a wide variety of internal and external contacts Ability to work independently and to problem-solve
  • Ability to organize and prioritize work Independent decision making abilities

Job Summary:

Performs administrative tasks including telephone customer service, word processing, transcribing, filing, and calendaring.

Acts as the primary liaison for providers, agencies, patients, and staff.

Assists in coordinating the complex daily activities of providers or programs by entering information into databases, maintaining files and materials.

Prepares reports and serves as the primary contact and subject matter expert for specified program policies and procedures.

Standard Summary: HS009 Medical Program Assistant

Performs administrative duties to support providers, staff, services, and unit programs. May serve as the primary contact or customer service representative and subject matter expert. Tracks, prioritizes, organizes, and completes multiple ongoing clinical, research or academic projects.

Requires Health Insurance Portability and Accountability Act (HIPAA) and Personal Protective Equipment (PPE) knowledge or training.

Essential Responsibilities:

  • 75% Performs administrative tasks including telephone customer service, word processing, transcribing, filing, and calendaring
  • 5% Acts as the primary liaison for providers or programs and refers stakeholders to providers, agencies, patients, and staff
  • 10% Assists in coordinating the complex daily activities of providers or program(s) by entering information into databases, maintaining files and materials, and preparing reports
  • 5% Serves as the primary contact and subject matter expert for specified program policies and procedures
  • 5% Identifies opportunities for program improvements and makes recommendations to the appropriate entities

Education:

Preferred
H.S. Diploma

Additional Information:

Successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without need of employer sponsorship) on or before the effective date of appointment.

UHS is part of Student Affairs at the University of Wisconsin-Madison, led by the vice chancellor for student affairs. Our staff is dedicated to serving students and to helping them succeed in and out of the classroom in areas including health and well-being, identity and inclusion, leadership and engagement, and student advocacy. Student Affairs includes departments led by the dean of students; departments that provide identity-based spaces and leadership resources; the Wisconsin Union; University Health Services; and University Recreation and Wellbeing.

 

A period of evaluation will be required and a criminal background check will be conducted prior to hiring.

How to Apply:

Please click on the "Apply Now" button to start the application process. You will be required to login or create an account to continue. Please upload a cover letter and resume to apply. You will also be asked to provide the contact information for three professional references, one of which should be a current or former supervisor. References will not be contacted without prior notice.

 

This position may require some work to be performed in-person, onsite, at a designated campus work location. Some work may be performed remotely, at an offsite, non-campus work location.

A period of evaluation will be required

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The University of Wisconsin is an Equal Opportunity and Affirmative Action Employer. We promote excellence through diversity and encourage all qualified individuals to apply.

If you need to request an accommodation because of a disability, you can find information about how to make a  request at the following website: https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/

Employment will require a criminal background check. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

The Annual Security and Fire Safety Report (https://jobs.wisc.edu/asr) contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.

 

Job Group: Health and Wellness Services               Job Subgroup: Health Services Administration

FLSA Status: Non-Exempt

Employee class: University Staff

Department(s): A572000    /        UHS/CCS

Full time salary rate:         Minimum $19.000 HOURLY
                                            Depending on Qualifications

Term: This is a renewable appointment.

Appointment percent: 100%

Number of positions: 2

Department Contact:

Sara Carrillo
333 East Campus Mall
East Campus Mall 333
Madison, WI 53715-0000

Phone: 608-890-2860

Phone TTY: 608-263-2473

Fax: N/A

Email: sara.carrillo@wisc.edu

For more information, please visit:

University of Wisconsin-Madison: http://www.wisc.edu

Office of Human Resources: http://www.hr.wisc.edu

Jobs at UW: http://jobs.wisc.edu

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