Job Description

Title: Billing / Front Desk Specialist-Full time-Bilingual Spanish
Reports to: Physical Therapist

Summary:

We are looking for a competent billing and front desk specialist to undertake a variety of financial and non-financial tasks. You will play a vital role in the connection between health care providers, patients and insurance companies. The ideal candidate will coordinate front desk reception tasks and patient intake processes for high-volume clinic serving a diverse population of adults and youth on the south side of Milwaukee.

Responsibilities:

Patient/Customer Service

• Maintain an environment conducive to patient comfort and confidentiality
• Oversee patient intake process including, but not limited to, verify insurance benefits, collect monies, scan documentation and assist patients as needed
• Answer calls from patients, doctors offices, insurance and billing companies
• Assist clients with all clinic and billing paperwork
• Perform clerical duties such as handling correspondence and scheduling appointments
• Accurately balance daily/weekly total receipts, transmit daily credit card payments in accordance with the guidelines

Billing

• Manage the status of accounts, outstanding balances and identify inconsistencies
• Issue and post bills, receipts and invoices
• Ensure all clients remain informed on their outstanding debts and deadlines
• Provide solutions billing issues for clients
• Issue monthly customer statements
• Submit invoices by electronic data interchange
• Manage detailed, specifically-coded information while maintaining patient confidentiality and information security
• Perform efficient follow up with insurance companies and patients
• Accurate record keeping

Medical Office Coordination

• Participate in the development and improvement of clinic and front desk procedures
• Organize and coordinate ordering of front desk supplies and forms
• Ensures professional communication between providers, front desk and patients
• Perform marketing calls to physician offices and local businesses to promote services
• Initiate marketing opportunities to promote clinic services with businesses, schools and wellness centers

Medical Information Management

• Promote 100% accuracy and efficiency in all front desk procedures including inputting information following HIPAA requirements
• Daily scanning, data entry and troubleshooting of patient paperwork using electronic medical records
• Assist with daily processing of incoming records and records requests using an electronic medical records system
• Assist patients, providers and staff with insurance questions.
• Ability to communicate with billing company about insurance, billing and collections

Qualifications

• Proficiency in English and Spanish.
• Ability to handle multiple situations and tasks in high patient volume environment
• Excellent communication skills
• Strong reception and administrative skills
• Willingness and ability to learn quickly and adapt to a variety of situations
• Able to work with people from diverse ethnic, cultural, gender and socioeconomic backgrounds
• Motivated to complete additional duties as time allows while working both independently and as a member of a team
• High degree of attention to detail and trustworthiness.
• Ability to quickly adapt to new technology and software, including electronic medical records systems and windows based programs
• Medical office or medical terminology background preferred 
• Adherence to laws and best practices in regards to dealing with customers and data. Comfortable dealing with numbers and the processing of financial information.

To Apply: send resume to dr@yourptm.com attn.: Dr. Ramirez
Location: Physical Therapy of Milwaukee, 3906 South 27th Street, Milwaukee WI