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Bridge the Gap: Create Places Where Generations Work in Harmony

Kristen Hadeed, CEO & Founder, Student Maid

Skill Building Session II
1:30 PM - 2:30 PM


Theme: Cultural Inclusion for Generational Differences

By 2025, millennials will make up 75% of the working world. They are our future customers, our future coworkers, and our future leaders. If that idea scares you, allow Kristen to change your mind. There’s nothing remarkable about a new generation entering the workforce. It’s a phenomenon that has always existed and always will. Now it’s millennials. Next it will be Gen Z, and then Gen Alpha. The only constant is change, and organizations that embrace that fact and adapt, in the long run, will outperform the ones that don’t.

As both a millennial herself and someone who has employed thousands of millennials over the last decade, Kristen knows what it takes to attract and retain the next generation of talent. She’ll help you see beyond stereotypes and inspire you to create an environment that brings out the best in everyone: a place where people of all generations can thrive, contribute, collaborate, and work together in harmony.

Learning Objectives: 
  • Learn practical ways to attract and retain the next generation
  • Break down stereotypes
  • Become aware of generational differences in communication and working styles and learn how to bridge the gap
  • Gain tools to help people build stronger relationships, excel at problem-solving, give and receive feedback more effectively, and take ownership of their growth and development
  • Discover how to create a culture where people are loyal, productive, and highly engaged, regardless of generation, rank, or position


This program is an approved provider of continuing education units (CEUs) through NWI and NCHEC.


Speaker Biography: 

Kristen Hadeed is the CEO and founder of Student Maid, a cleaning company that has employed thousands of millennials over the last decade and is known for building the next generation of leaders. In addition to leading her own company, she now helps organizations around the world make a lasting, meaningful impact on people by creating environments in which they thrive. She has worked with a variety of industries including healthcare, education, retail, real estate, nonprofit, hospitality, aviation, and consumer products. In 2017, she published her first book, "Permission to Screw Up," in which she tells the stories of her biggest mistakes in leadership. She hopes to inspire other leaders to share their "perfectly imperfect" stories of success to empower people with the knowledge that their most challenging moments can become their biggest leadership lessons. Kristen and  Student Maid have been featured in news outlets including PBS, FOX Inc., NBC, TIME, and Forbes. Her first TED Talk has received more than three million hits on YouTube.

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